Frequently Asked Questions

Welcome to the frequently asked questions section of Illa – Small things matter. Here you will find comprehensive answers to the most commonly asked questions about our products and services. We hope this information helps you with your purchase. Should your question not be answered here, please do not hesitate to contact us.

Orders & Minimum Amounts

No, there is no minimum order amount. You can order any product directly without a minimum amount. This ensures you have complete freedom when composing your order.

Yes, Illa delivers to both private customers (B2C) and business customers (B2B). With one account you can manage different billing and delivery addresses. This is convenient if you want to order both privately and for business, or wish deliveries to different locations. Free shipping from €50 applies to both types of orders. For specific business inquiries, please contact us at info@test.fresh-coding.be.

Please contact us as soon as possible if you wish to modify or cancel your order. We will do our best to accommodate your request before the order is shipped (see article 5 General Terms and Conditions). Flexibility is important to us, and we want you to be satisfied with your purchase.

We accept all common credit cards. This allows you to make your purchases safely and easily. Bancontact, Visa, Mastercard, American Express, Apple Pay, Google Pay, KBC/CBC Payment, Belfius Direct Net, Ideal, PayPal.

Shipping costs are €6.95 within Belgium and €8.95 within the Netherlands. Free shipping is available on orders from €50 for both countries. This applies to all our products and is an additional benefit of shopping at Illa.

Products are shipped within 2-3 business days. We strive to deliver your order to you as quickly as possible. Please note: it is not possible to pick up orders. All orders are delivered exclusively via shipping.

Yes, Illa provides deliveries in Belgium and the Netherlands. We work together with renowned transport partners Bpost and DPD to guarantee reliable and safe delivery of your order.

If a product is out of stock, this is clearly indicated on the product page and the item cannot be ordered. We recommend contacting us at info@test.fresh-coding.be when you are interested in an out-of-stock product. We can then inform you about the expected availability and keep you updated when the product is back in stock.

You have 14 days to reconsider after receiving your order. Do you want to return something? First send an email to info@test.fresh-coding.be with your order number. You will then receive the return instructions. The products must be unused and in the original packaging. Return costs are at your own expense. After receiving and checking the return, we will process your refund within 14 days.

All our products are covered by the statutory warranty of 2 years. This covers manufacturing defects and faults that are not the result of normal use. For a warranty claim, we ask you to contact us within 24 hours of receipt at info@test.fresh-coding.be. Please include photos of the defect and your order number. We will handle your claim as quickly as possible and offer an appropriate solution.

If your order arrives damaged, please contact us within 24 hours at info@test.fresh-coding.be. This prompt notification is essential as it allows us to immediately file a claim with the carrier. Please include photos of the damage and packaging, along with your order number. Without timely notification, we cannot establish the carrier’s liability, which may affect the processing of your claim. With prompt notification, we will provide an appropriate solution as quickly as possible.

For each product you will find specific maintenance instructions on the product page. It is important to follow these instructions carefully to ensure the quality and lifespan of your products. For specific maintenance questions you can always contact us at info@test.fresh-coding.be. We recommend keeping the original product packaging, as important maintenance information is often printed on it.

We offer an extensive collection of home decoration and accessories, including candles, coasters, pans and tableware. Our products are carefully selected for quality and design to give your home a personal and cozy atmosphere.

At Illa we strive for sustainability by choosing high-quality, durable products with a long lifespan. We consciously do not use plastic packaging materials. Your order is carefully packaged to prevent damage during transport, using exclusively cardboard and other environmentally friendly materials. We choose recycled materials where possible and avoid unnecessary packaging waste. All products are professionally and safely packaged to guarantee perfect condition upon delivery.

You can reach us via email at info@test.fresh-coding.be or by phone at +32 471 96 56 99. Our team is ready to answer all your questions and assist you further.

No, Illa is a pure webshop and currently has no physical showroom. We do ensure that all our products are extensively photographed and described on our website, so you get a good impression of each item. For questions about specific products you can always contact us at info@test.fresh-coding.be or by phone at +32 471 96 56 99. We are happy to help you with detailed product information and tailored advice.

Our website is available in Dutch, English and French, so you can shop in your preferred language and clearly understand all information.

Currently we do not yet offer a loyalty program, but we are working on offering exciting programs in the future that will give you additional benefits.

Through our website www.illa.be or by following us on Facebook and Instagram. This way, you’ll stay informed about our latest products and exclusive offers that we regularly provide. For any further questions or information, please don’t hesitate to contact us. We’re here to help and make your shopping experience as pleasant as possible!